Support Policy

This Outmin Support Policy (“Support Policy“) accompanies the Outmin Subscription Terms of Service, available at https://outmin.io/terms-of-service/ or a successor URL (the “Agreement“) entered into between you (“Customer“) and Outmin. 

Outmin offers support services for the Service (“Support “) in accordance with the following terms:

  1. Support Hours. Support is provided during normal business hours (9am-6pm GMT+1) on weekdays. 
  2. Incident Submission and Customer Cooperation. Customer may report errors or abnormal behavior of the Service (“Incidents”) by contacting Outmin through their Account Manager or by emailing support@outmin.io. Customer will provide information and cooperation to Outmin as reasonably required for Outmin to provide Support. 
  3. Exclusions. Outmin will have no obligation to provide Support to the extent an Incident arises from: (a) use of the Service by Customer in a manner not authorized in the Agreement or the applicable Documentation; (b) general Internet problems, force majeure events or other factors outside of Outmin’s reasonable control; (c) Customer’s equipment, software, network connections or other infrastructure; or (d) third party systems, acts or omissions.