This Outmin Support Policy (“Support Policy“) accompanies the Outmin Subscription Terms of Service, available at https://outmin.io/terms-of-service/ or a successor URL (the “Agreement“) entered into between you (“Customer“) and Outmin.
Outmin offers support services for the Service (“Support “) in accordance with the following terms:
- Support Hours. Support is provided during normal business hours (9am-6pm GMT+1) on weekdays.
- Incident Submission and Customer Cooperation. Customer may report errors or abnormal behavior of the Service (“Incidents”) by contacting Outmin through their Account Manager or by emailing firstname.lastname@example.org. Customer will provide information and cooperation to Outmin as reasonably required for Outmin to provide Support.
- Exclusions. Outmin will have no obligation to provide Support to the extent an Incident arises from: (a) use of the Service by Customer in a manner not authorized in the Agreement or the applicable Documentation; (b) general Internet problems, force majeure events or other factors outside of Outmin’s reasonable control; (c) Customer’s equipment, software, network connections or other infrastructure; or (d) third party systems, acts or omissions.